goal11 Privacy Policy – Your Data, Handled with Care

1. Who We Are and What This Policy Covers

goal11 is an online sports betting and casino-style entertainment platform serving players in the Philippines. This Privacy Policy applies to all personal data collected when you visit our website, create an account, make a deposit or withdrawal, place a bet, or contact our support team. By using the goal11 platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal information responsibly and in accordance with applicable Philippinedata privacy laws. If you have any questions about this policy, our FAQ page is a good place to start.

2. What Information We Collect

When you register with goal11, we collect basic personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect identity verification documents such as a government-issued ID to comply with age verification and anti-money laundering requirements. Financial information — including your preferred payment method, deposit history, and withdrawal records — is collected to process transactions securely. When you use our platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, improve platform performance, and ensure a smooth mobile betting experience. We do not collect sensitive personal information beyond what is strictly necessary to operate your account and comply with regulatory obligations. All data collection is proportionate, purposeful, and limited to what is needed to deliver the goal11 service to you.

3. How We Use Your Information

Your personal data is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by law. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. If you have opted in, we may also send you promotional communications about new offers available on the Promotion page — you can opt out of these at any time. Technical and behavioural data is used to detect unusual account activity, prevent fraud, and maintain the integrity of the platform for all Filipino players. We may use aggregated, anonymised data for internal analytics to improve our betting markets, platform features, and mobile experience. We will never use your personal data to make automated decisions that significantly affect you without providing a means to request human review. Your data is not used for any purpose beyond what is described in this policy.

4. Who We Share Your Data With

goal11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share data only with trusted service providers who assist in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only under strict confidentiality agreements. These partners are permitted to use your data solely for the purpose of delivering their service to goal11 and are prohibited from using it for their own purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance. We require all third parties to maintain the same level of data protection that we apply ourselves. No international transfer of your personal data will occur without appropriate safeguards in place.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to meet regulatory requirements. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed. You may request information about the specific retention period applicable to your data by contacting our support team. We do not retain data beyond what is legally or operationally necessary. Our data minimisation practices ensure that outdated or irrelevant information is removed from our systems on a regular basis.

6. Your Rights as a Data Subject

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy in a portable format. You may also request corrections to any inaccurate or incomplete information associated with your account. In certain circumstances, you have the right to request the deletion of your personal data, subject to our legal retention obligations. You have the right to object to or restrict the processing of your data where you believe it is being used in a way that is not consistent with this policy. If you have given consent for a specific use of your data — such as receiving promotional emails — you may withdraw that consent at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact our support team and we will respond within a reasonable timeframe. We are committed to making this process straightforward and accessible for all Filipino players on the platform.

7. Cookies and Tracking Technologies

goal11 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform so we can improve the user experience — these are anonymised and do not identify you personally. We do not use third-party advertising cookies or share cookie data with external ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. A full list of the cookies we use and their purposes is available on request from our support team. By continuing to use the goal11 platform, you consent to our use of essential cookies as described in this section.

8. Security Measures

We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the goal11 platform is encrypted using secure protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine regulatory authorities as required by law. We encourage you to use a strong, unique password for your goal11 account and to enable any additional security features available in your account settings. If you suspect any unauthorised access to your account, please contact our support team immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine laws. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account. The updated policy will always be available at this URL, and the review date at the bottom of the page will reflect the most recent version. We encourage you to review this page periodically, especially before making significant account activity such as large deposits or withdrawals. Continued use of the goal11 platform after any update takes effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account. For any questions about this policy or how your data is handled, visit our FAQ page or reach out to our support team directly.